Evaluation and Control
Evaluation and control is a process in which activities and performance results are monitored so that actual performance can be compared with desired performance. Personnel at all levels use that information to take corrective action and resolve problems. The quality of that information, in turn, is dependent on clear, prompt and unbiased information coming from all sources, including the people lowest in the hierarchy.†
- Performance is the outcome, the end result of all activities.
- Itís measured in terms of profits, return on investment, market share improvement and a host of other indicators.
Feedback (and Lessons Learned)
- Feedback from this step (and others in the process) is used to provide corrective action or fine-tuning in all the other steps.
- Some types of feedback (Risks and Triggers) demand immediate action in other steps.
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